Privacy Policy.

1. Who we are

This website, www.trinity-re.co.uk, is operated by Trinity RE Limited (trading as Trinity RE), a company registered in England and Wales under company number 17090279, with its registered office at 4th Floor Llanthony Warehouse, The Docks, Gloucester, Gloucestershire, United Kingdom, GL1 2EH.

In this policy, "we", "us" and "our" refer to Trinity RE Limited. We are the controller of the personal information we collect through this website, which means we decide how and why it is used. We are registered with the Information Commissioner's Office (ICO) under registration number ZC273356.

This policy explains what personal information we collect when you use our website, how we use it, who we share it with and the rights you have. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. The information we collect

Information you give us

When you send us an enquiry using the form on our website, we collect:

• Your first name and last name
• Your email address
• Your phone number
• The content of your message, and any other information you choose to include in it

Please do not include sensitive information (such as details about your health) in your message unless it is necessary for your enquiry.

Information collected automatically

If you agree to analytics cookies, we use Google Analytics to collect information about how you use our website, such as the pages you visit, how long you spend on them, the type of device and browser you use and your approximate location (city or region level). This information does not directly identify you. You can find out more in our Cookie Policy.

Like most websites, our website hosting provider and the services that deliver our website fonts also receive technical information when you visit, such as your IP address and browser type. This is needed to display the website to you.

3. How we use your information and our lawful basis

Under data protection law, we must have a lawful basis for using your personal information. We use it as follows:

• To respond to your enquiry and communicate with you about it. Our lawful basis is our legitimate interests in responding to people who contact us, and, where your enquiry relates to our services, taking steps at your request before entering into a contract with you.
• To keep a record of enquiries so we can follow up and deal with any later questions. Our lawful basis is our legitimate interests in running our business effectively.
• To understand how our website is used and improve it using Google Analytics. Our lawful basis is your consent, which you give through our cookie banner and can withdraw at any time.
• To display and secure our website, including protecting it from misuse. Our lawful basis is our legitimate interests in operating a secure, working website.
• To comply with the law, for example if we are required to share information with a regulator or law enforcement. Our lawful basis is compliance with a legal obligation.

We will not use your enquiry details to send you marketing messages. We do not sell your personal information, and we do not use it for automated decision-making or profiling.

4. Who we share your information with

We only share your information with trusted providers who help us run our website and business. They may only use it on our instructions and must keep it secure. These are:

• Webflow, Inc., which hosts our website and stores the enquiries submitted through our form.
• Microsoft 365, which provides the email service through which we receive your enquiry.
• Google LLC / Google Ireland Limited, which provides Google Analytics (only if you consent to analytics cookies) and Google Fonts, which displays the fonts on our website.
• Finsweet, which provides Consent Pro, the tool that records your cookie choices.

We may also share your information with our professional advisers (such as lawyers or accountants) where necessary, or with authorities where we are required to by law. If our business is sold or restructured, your information may be transferred to the new owner, who will be bound by this policy.

5. International transfers

Some of our providers, including Webflow and Google, are based in or process data in the United States. Where your personal information is transferred outside the UK, we make sure it is protected by appropriate safeguards, such as the UK Extension to the EU-US Data Privacy Framework, the International Data Transfer Agreement or the International Data Transfer Addendum approved under UK law. You can contact us for more information about these safeguards.

6. How long we keep your information

• Website enquiries: we keep enquiries, including the copies held in Webflow and in our email inbox, for 24 months from the date we receive them, after which they are deleted.
• If you become a customer: information related to work we carry out for you will be kept for as long as needed to provide our services and meet our legal, accounting and tax obligations, usually six years after our relationship ends.
• Analytics data: Google Analytics data is kept for 14 months, after which it is automatically deleted.

7. How we keep your information secure

We take appropriate technical and organisational measures to protect your personal information from loss, misuse or unauthorised access. Our website uses an encrypted (HTTPS) connection, and access to enquiries is limited to people who need it to respond to you. While no website or email system can be guaranteed to be completely secure, we work to protect your information and choose providers that maintain strong security standards.

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to us using your information where we rely on our legitimate interests
• Receive a copy of information you have given us in a portable format, in certain circumstances
• Withdraw your consent at any time where we rely on it, for example by changing your cookie settings. This will not affect anything we did before you withdrew it.

To use any of these rights, please contact us using the details in section 12. There is usually no charge, and we will respond within one month. We may need to ask you to confirm your identity before we act on your request.

9. Cookies

Our website uses cookies. Analytics cookies are only used if you agree to them through our cookie banner, and you can change your choice at any time. For full details, please see our Cookie Policy.

10. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, so we encourage you to read their privacy policies.

11. Complaints

If you have a concern about how we use your personal information, please contact us first using the details below and we will do our best to resolve it. We will acknowledge your complaint within 30 days.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection:

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113

Website: ico.org.uk

12. Contact us

If you have any questions about this policy or how we use your information, please contact us:

• Email: hello@trinity-re.co.uk
• Post: Trinity RE Limited, [4th Floor Llanthony Warehouse, The Docks, Gloucester, Gloucestershire, United Kingdom, GL1 2EH

13. Changes to this policy

We may update this policy from time to time, for example if we change how we use your information or if the law changes. The latest version will always be available on this page, with the date it was last updated shown at the top